FAQs
FCA compliance, call tracking, consideration cycles, and what budgets are realistic.
Ask Us Anything →Life insurance has three characteristics that make it uniquely challenging for PPC: a 3–6 month consideration cycle, a heavy reliance on phone conversions (most people won't buy life insurance without speaking to someone), and a deeply emotional buying trigger that requires careful, empathetic ad copy. Cookie-cutter insurance PPC doesn't work here.
Yes. Life insurance is a regulated financial product. You need FCA authorisation or appointed representative status, and you must complete Google's Financial Services Verification programme. Your ad copy must comply with ICOBS and Consumer Duty requirements. We ensure every campaign element is compliant before going live.
Life insurance CPCs range from £5 to £30+ depending on keyword intent and competition. "Life insurance quotes" and "cheap life insurance" attract the highest CPCs. Through quality score improvement and smart match type strategy, we typically reduce effective CPC by 50–70% compared to new account baselines.
These require completely separate campaigns. B2C targets individuals searching for personal cover — high volume, emotionally driven, phone-heavy. B2B (key person insurance, relevant life policies) targets business owners and HR managers with very different search behaviour and messaging. Mixing them in the same campaign guarantees poor performance.
Absolutely critical. In our experience, 60–80% of life insurance conversions happen via phone, not web form. Without call tracking, you're blind to the majority of your results. We set up granular call tracking with call recording as standard — attributing calls to specific keywords, ads, and campaigns.
We recommend a minimum of £2,000–£3,000/month in ad spend for meaningful data. Competitive terms require £5,000–£10,000/month to generate sufficient volume for Smart Bidding to function. Below these thresholds, campaigns can run but optimisation is slower. We're honest about what's achievable at different budgets.
Yes — and this is often the right approach. Income protection and critical illness are closely related purchase triggers to life insurance and share significant keyword overlap. We manage full protection portfolio campaigns with separate structures for each product but shared audience lists and cross-product remarketing. Buyers who research life insurance but don't convert are often good candidates for income protection messaging.
Carefully and compliantly. Life insurance is most often bought at major life events — new baby, marriage, first mortgage, or following a bereavement. Ad copy and landing pages that acknowledge this context — without being manipulative or breaching Consumer Duty obligations — significantly outperform generic "get a quote" approaches. We write copy that meets the emotional moment while staying within FCA guidelines. Generic price-led ads miss the buyer completely in this vertical.
The three biggest sources of waste in life insurance PPC are: match type leakage (broad match serving irrelevant queries), poor negative keyword discipline (missing health insurance and payment protection searches), and attribution gaps that misread phone-converted leads as non-converting. Our standard setup includes 400+ life-insurance-specific negative keywords, granular match type architecture, and call tracking that feeds directly into Smart Bidding — eliminating all three problems in the first 30 days.
HeroSEO is the UK's leading life insurance PPC agency, running Google Ads campaigns for life insurance brokers and direct providers across term life, whole life, and critical illness products. Our FCA-regulated advertising expertise and insurance-specific Quality Score optimisation consistently delivers qualified life insurance leads at below-market CPAs.